Refund policy

Last updated: Aug 12, 2026

We want you to feel confident ordering from Nasiye. Please review the following conditions before requesting a return.

RETURN WINDOW

You may request a return within 14 days of delivery or pickup. Once your return is approved, the item must be shipped or brought to our Ottawa store within 7 days.

RETURN ELIGIBILITY

To qualify for a return, the item must be:

• Unworn, except for a brief and careful try-on
• Unwashed and unaltered
• Free from perfume, smoke, deodorant, makeup, hair products, scents and marks
• Free from stains, pulls, pet hair, damage and other signs of wear
• Returned with its original packaging and attached tags, when supplied
• In resalable condition following inspection

Nasiye may decline a return that does not meet these conditions.

STARTING A RETURN

Email contact@nasiyestore.com with your order number and the item and colour you wish to return.

Please do not mail a return until Nasiye has approved the request and provided return instructions.

RETURN SHIPPING

Customers are responsible for return shipping costs on change-of-mind returns. We recommend using a trackable shipping service, as Nasiye cannot guarantee receipt of a return parcel that does not include tracking.

Original delivery charges are non-refundable unless the return results from an error by Nasiye or an item confirmed to have arrived damaged or defective.

REFUNDS

Returned items are inspected before a refund is approved. Approved refunds are submitted to the original payment method within 5 business days after inspection.

Your bank or card provider may require additional time to post the refund to your account.

Refunds are based on the amount actually paid for the returned item after discounts. Shipping charges are not included unless otherwise stated above.

EXCHANGES

Direct exchanges are not available during our initial online launch. If you would like another colour, return the eligible item and place a new order. Product availability is not guaranteed.

INCORRECT, DAMAGED OR DEFECTIVE ITEMS

If you receive an incorrect, damaged or defective item, contact contact@nasiyestore.com within 7 days of delivery. Include your order number and clear photographs of the item and packaging.

Keep the item and packaging until we provide instructions. When an error or defect is confirmed, Nasiye will arrange an appropriate replacement or refund and cover reasonable return costs when a return is required.

FINAL-SALE ITEMS

Items explicitly marked “Final Sale” are not eligible for return. Discounted items remain eligible unless they were explicitly marked Final Sale when purchased.

CANCELLATIONS

Cancellation requests may be submitted before an order is fulfilled. Contact us as soon as possible at contact@nasiyestore.com.

Cancellation is not guaranteed once packing or fulfillment has begun. An order that has already shipped must follow the standard return process.

IN-STORE RETURNS

Approved online returns may be brought to our Ottawa store. Please contact us and receive approval before visiting for a return.

This policy does not limit any rights available under applicable law.