Shipping policy

Last updated: July 19, 2026

Nasiye currently accepts online orders for delivery within Canada. Orders are prepared in Ottawa and shipped through Canada Post.

ORDER PROCESSING

Orders are normally prepared within 1–2 business days. Processing time is separate from the delivery estimate provided by Canada Post.

Processing may take longer during launches, sales, holidays or other unusually busy periods. We will contact you if a significant delay affects your order.

CANADA POST DELIVERY

Available Canada Post services and shipping prices are calculated at checkout using the delivery address, parcel details and selected service.

Carrier delivery estimates are not guaranteed arrival dates. Weather, holidays, service interruptions and other carrier delays may affect delivery.

When tracking is available for the selected service, tracking information is sent to the email address or phone number used at checkout after the order is fulfilled.

DELIVERY ADDRESSES

Customers are responsible for providing a complete and accurate delivery address.

Contact contact@nasiyestore.com as soon as possible if your address is incorrect. We may be able to update an address before fulfillment, but address changes are not guaranteed after packing has begun.

If a parcel is returned to Nasiye because of an incomplete or incorrect customer-provided address, the customer may be responsible for the cost of shipping it again.

LOST OR DAMAGED PARCELS

If a parcel arrives damaged, retain the item, shipping package and mailing label and contact contact@nasiyestore.com as soon as possible with your order number and photographs.

If tracking indicates a delivery problem or your parcel appears lost, contact us so we can review the shipment and assist with the Canada Post process.

FREE OTTAWA PICKUP

Free store pickup is available at checkout.

Pickup location:
Nasiye Store
1119 Cobden Road
Ottawa, Ontario K2C 2Z1
Canada

Pickup hours:
Monday and Sunday: 12:00 PM–7:00 PM
Tuesday–Saturday: 10:00 AM–7:00 PM

Wait until you receive a pickup-ready notification before visiting the store. Bring your order confirmation and photo identification matching the pickup name.

Pickup orders are held for 7 calendar days after the pickup-ready notification. If you need additional time, contact us at contact@nasiyestore.com before the holding period ends.

Unclaimed pickup orders may be cancelled and refunded to the original payment method.

DELIVERY OUTSIDE CANADA

International checkout and delivery are not available during the initial launch.

CONTACT

For shipping or pickup questions, email contact@nasiyestore.com or call (613) 321-8970. Include your order number when contacting us about an existing order.